ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance by OGC for IT Service Management and since its creation, ITIL has evolved as the best practices documented, over the years has grown to become the most widely accepted approach to IT Service Management in the world. The dependence on IT has grown to the state wherein no business could be run without IT and it’s very essential for the organizations to manage the IT services towards achieving the business goals. If IT processes and IT services are implemented and managed in the appropriate way, the service disruptions will be minimized and the business will be more successful. The main objective of
ITIL is to provide a comprehensive framework for the IT Services to deliver better business results.
The course prepares the participants for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and expert levels of ITIL certification. The course consists of lectures, discussions, exercises, examination tips and mock examinations.
ITIL Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Or, individuals who wish to upgrade their knowledge.